associations across six HOA operating environments
One business owner and a lean team now oversee seven associations and more than 1,000 properties.
The work began when the firm had two HOAs and just over 300 homes. Invoicing and homeowner administration were already taking too much time: one 300-home invoicing cycle alone added up to nearly eight working days of manual entry each year.
What was getting in the way
Invoices were prepared one by one. Physical mail created a second manual path. Homeowners contacted staff for information the business already held. Taking on another HOA would have meant taking on more administrative work too.
What we built
We brought invoice generation, email delivery, physical mail and homeowner account access into one place. Recurring work now moves automatically, while the team still reviews exceptions and the annual batches that need an accompanying letter.
What changed
- One business owner remains at the centre of a lean operation
- Seven associations across six operating environments
- More than 1,000 properties connected to 1,000+ member records
- One part-time contractor added to help with email volume
“StructLabs.io are incredible partners in the development and automation space. I can't recommend them highly enough.”
